Policies
 
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Welcome to our store.  We offer a vast selection of fine incense, Wine Holders, Teas,
Excellent soaps, 
and other fine gifts.  

Payments  

Our secure shopping cart is provided by Paypal.   We accept credit cards as well as echecks and instant payments.  We also happily accept Money orders, Cashier's checks and personal checks. If you wish to mail in your order please copy and print the shopping cart page and mail with your payment.  Be sure to include a current shipping address. 
   Thank you for shopping with us.  Please enjoy the many fine fragrances we have to offer.  We look forward to seeing you again soon.
  **All Paypal payments must ship to a confirmed address.


Shipping

Our goal is to get you your products quickly and economically.   We ship most orders via US postal service priority mail with delivery confirmation.    Orders are usually shipped within 1-3 days after payment.  Checks will be held for clearance.
Wine Holders, Cookie Jars and cast iron ceremonial tea pots ship within 1 - 5 days via fedex.  Shipping to Alaska and Hawaii will be higher for wine holders, etc..  these items must ship to a street address, no POBs,  Alaska and Hawaii are the exceptions.  We ship priority mail to these locations so POBs are accepted. 
If you require your items shipped to a POB please request it.  A shipping surcharge will be due before shipment is sent in this case.
We attempt to maintain stock of all items; however, due to our vast inventory and limitations of manufacturing and import schedules we may occasionally run short.   Please provide a valid e-mail address with your order so that we may contact you if your order qualifies for extra discounts or contains back ordered items. 
Please note:  Orders containing many samples or samplers will take extra time to prepare.  These items are prepared to order so the aromas don't fade or blend from being packaged together for extended times.  Sampler orders usually ship within 2 - 7 days depending on the number of samples in your order and the number of samples pending at the time your order is received.


 
 SHIPPING Questions? Click Here

U.S. Shipping rates are as follows unless otherwise indicated
 
  
  • $0.00 - $99.99* - $5.95
  • over $100            $0.00 *  Free shipping on orders over $100.00
  •                                        

Shipping outside the U.S.? You will receive an invoice for the shipping balance if overseas, Canada shipping is usually the same but, larger items may incur an additional shipping charge.  You may also be responsible for import duties in your country.  Please check with officials to determine what fees may be added when your parcel arrives.  If you are concerned about the costs of overseas shipping please write for shipping quote.  Free shipping does not apply to Foreign orders however, we will apply a discount on foreign orders over $100.00 equal to best rate
 shipping within the USA.

We currently ship to the U.S., Canada, Europe, Australia, New Zealand, Sweden, Norway, Denmark, The Netherlands, Hong Kong, Japan, Bermuda, South America and many other locations.  If you live in a country not listed please write,  we would like to serve you if we are able.

Shipping details for over weight items are specified on the product page.


Selection

We have a vast selection of fine incense from around the world.  We are happy to assist you in choosing a fragrance or an assortment.  We welcome special sampler requests. You may email your questions to 
                      dave@ecclecstacy.com

Policies

1. PRIVACY

Your privacy is a main concern.  We will not trade, sell, or otherwise distribute your email and personal contact information.  We value our customers and we take precautions to be sure you can shop with confidence in your privacy and security when purchasing from Ecclecstacy Arts. 

2. SECURITY
Paypal is our preferred payment processor.  This is one of the safest systems and, once registered there are thousands of online merchants who accept paypal.  We never collect any personal account information since payments are processed using paypal's secure servers, so we can not lose your information to hackers, theft, or other common risks.  Please refer to paypal's privacy policies for concerns relating to account security.

3. PRODUCTS

We sell the finest incense and we carry the best examples of many other products.  We offer you a wide selection of fine fragrance with almost all varieties available in samplers.  Each nose is as unique as the individual attached to it.  A lifetime of experiences combine to determine what each of us will prefer. 

  4.  SATISFACTION
If for any reason you are dissatisfied with an incense purchase you may return the unused product for a credit toward a future purchase.  Please e-mail us for return authorization before sending any packages back or they will be rejected.  (shipping fees are non-refundable)   Many of our incense products are also backed by the manufacturer. (Note:  Essential oils, incense oils and pure wood powders are not returnable)

Please e-mail us for return authorization before sending any packages back or they will be rejected.  Shipping fees are not refundable.

           5. COMMUNICATION
By using this site you are communicating with Ecclecstacy Arts electronically.  You agree to receive electronic communication through e-mail.  We will use e-mail to contact you.  We are also available by phone at the number found at the bottom of every page.
 
          6. ACCOUNTS             
                      We do not collect any personal credit or bank account information.  All  information is processed through Paypal for your security.

7. COPYRIGHT
All images, buttons, and other content are the property of Ecclecstacy Arts and, no portion of this site or any page may be reproduced without written consent from Ecclecstacy Arts™. 

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All content © 2003-2007 Ecclecstacy Arts

Last Update 6/02/07

For additional information, special orders, or other questions email us  at   info@ecclecstacy.com
  phone inquiries  between 10 am to 6 pm pst
 760-765-9758 or toll free 1-866-390-8100

By mail at ECCLECSTACY ARTS
POB 1284
JULIAN, CA 92036